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Initial Setup
Once you have created your password and logged in through the initial login screen, you will be prompted to set up two-factor authentication (also known as ‘2FA’).
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Once you have downloaded and set up an app, follow the steps below:
Step 1: Scan the QR code . To do this on iOS, open your smartphone’s camera and point it at the QR code. Android users will need to follow the instructions of their specific authenticator app.
Step 2: Select ‘Confirm Set Up’.
Step 3: Your authenticator app will launch when you scan the QR code. The app will provide you with a six digit number. Enter this number and select ‘Authenticate’.
Step 4: Before fully logging you in to the Prism platform, you’ll be asked to note down a Backup Code. This is required in case you’re not able to provide an MFA code from your authenticator app (e.g. you lost your smartphone)presented to you in the Prism Platform. Most authenticator apps in both iOS and Android smartphones will allow you to take a picture of the QR code on the screen by Prism. After you have created the MFA account on your smartphone’s authenticator app, select ‘Confirm Setup’ in the Prism Platform (see below screenshot)
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Step 2: Next, you are presented with a Backup Code. Please note this code down safely and securely. You will need this code should you ever lose access to your authenticator app (e.g. you lost your phone or you accidentally deleted the 2FA account). Once you’ve noted the Backup Code, select ‘Confirm Setup' (see below screenshot)
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IMPORTANT: Without a 2FA Backup Code, you will need to contact your Prism platform administrator to have your 2FA account reset. Therefore please ensure you store this code safely and securely. |
Step 3: Next, you are now asked to enter the 6-digit code from your smartphone’s authenticator app. The code in your app will change every 60 seconds (see below).
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NOTE: You will need to enter a 6-digit code from your smartphone’s authenticator app each time you want to log into Prism |
Reset Your 2FA
If you ever need to reset the tworeset your two-factor authentication, you can select ‘Reset 2FA’ on the log in screen or your profile.
You will receive a reset email and follow the same steps again.
It is recommended that, before you use the reset link within the email, you close any existing browser sessions containing the Prism log in screen., perhaps because you’ve deleted the 2FA account on your smartphone’s authenticator app, or you’ve lost your smartphone, you can follow these steps to reset your 2FA.
Step 1: You must first log into Prism with your valid email address and password before you have the option to ‘Reset 2FA’ (see below)
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Step 2: When asked for your authentication code, select the ‘Reset 2FA’ option instead. (see below)
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Step 3: Enter your Backup Code when asked. This is the Backup Code you should have recorded during initial account setup, as described above in Step 2 under Initial Setup (see below)
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NOTE: If you have lost your 2FA Backup Code, you will need to contact your Prism platform administrator to have your 2FA account reset. |
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Step 4: If your Backup Code is accepted, you can now recreate a new 2FA account on your smartphone’s authenticator app. From this point, you can follow from Step 1 under Initial Setup
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