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In this article you can find the following information:
Set UpPrism Setup
ServiceNow Setup
Export Issues to ServiceNow
ServiceNow Issue Status
Regress Issues
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Prism Setup
Step 1: Navigate to Connected Accounts on the Menu.
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Step 6: Click ‘Validate and Save’.
ServiceNow Setup
Prism integrates with the standard Incident Management app within ServiceNow’s IT Service Management platform
The ServiceNow user account you specify in Prism must have permissions to:
Create and Edit Incidents
Access/enumerate Incident Categories and Incident Sub-Categories with ServiceNow incidents
Export an Issue to ServiceNow
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