You can set company-wide remediation service level agreements (SLAs) for any issue within Prism. This enables you to measure the progress of your remediation efforts against agreed SLAs, such as how quickly issues are being fixed, or whether any issues are non-compliant.
How to Set SLAs
Step 1: To set and manage SLAs, navigate to Company on the Menu.
...
Step 4: You can also choose whether to enable email notifications for SLAs by selecting the ‘Email reminders’ slider. This will send an email notification to users you have onboarded to Prism when issues are within for the following scenarios:
Issue(s) are five days
...
to their deadline
...
On the day Issues that have reached their SLA
Issues that are 10 days over their SLA for remediation
Step 5: Click ‘Save Changes’.
...
An orange status bar will show the number of days remaining to remediate the issue.
Filter by SLA
You can also filter by SLA on the Issues Interface.
...