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During the export of an issue from the Prism Platform to Jira, the Prism Platform will retrieve the unique Issue ID and Issue URL that is assigned by Jira (once the issue has been created)
The Prism Platform will associate the Jira Issue ID and URL with the corresponding issue stored in the Prism Platform. This allows the Prism Platform to ‘track’ the corresponding Jira Issue by periodically querying Jira for any status change(s),
When the status of Jira Issue changes to a completed state, such as “DONE” or “RESOLVED”, this change will be detected by the Prism Platform during the next periodic status check.
Once a tracked Jira Issue has changed to a completed state, and the Prism Platform has detected this change, the status of the corresponding issue in the Prism Platform will be changed to Remediated. Subsequently, the Prism Platform will stop tracking the corresponding in Jira.
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Please Note: When a Jira Issue is changed to a completed state, this status change is not immediately updated in the Prism Platform - the Prism Platform queries Jira every 15 minutes to check for status changes across all tracked issues. |
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