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Configuring Email Notifications in Platform Settings
The Email Settings feature within the Tenant Overview sidebar menu is the Settings sub-menu. Under Email Settings, users are able to apply your default mailing lists to the relevant sections of your Prism Instance to ensure those areas receive the regular updates that Prism provides. One email entry is currently supported here.
This is where administrators are able to set environment variables for your Prism instance.
Default Emails
Options here allows administrators to customize and manage email notifications for various operational activities within your Platform instance. By specifying default mailing lists, you ensure that critical updates and communications are efficiently relayed to the relevant teams or departments.
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Tenant Overview access is reserved for security providers only to assist them in servicing their clients. |
Setting Up Default Emails:
Administrators can assign default email addresses to receive notifications for specific updates and approvals within the Platform. Supported notifications include:
Managed Services/SOC QA Updates - Email is sent : Notifies for every Scan QA update.
Project Management Testing QA Updates - Email is sent for every : Alerts for each Phase QA update.
Penetration Testing Report Release/Approvals - Email is sent whenever a Pentest : Sent when a Penetration Test is ready for approval and can be or tagged in QA updates.
Managed Services Scan Release/Approvals - Email is sent whenever a : Issued whenever an MVS scan is ready for approval and can be or tagged in QA updates.
Sales Personnel Questionnaire Updates - Email is sent : Dispatched whenever a Questionnaire is submitted.
1st Line Prism Platform Support - Email linked : Linked to the Help Centre to provide 1st first-line support to your clients.
Configuring Internal Domain
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Internal Email Domain: Specify your organization's internal domain to
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distinguish which emails
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are intended for internal recipients. This setting helps tailor the content of emails to include more detailed client information for operational support.
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Please Note: Ensure to use your internal staff's email domain and not client-facing domains, as these notifications may contain sensitive operational details. |
Steps to Configure Email Settings:
Navigate to Email Settings:
Access Email Settings from the Settings submenu within the Tenant Overview sidebar menu.
Apply Default Mailing Lists:
Enter the email address for each category to designate recipients for specific types of notifications.
Set Internal Domain:
Define your internal domain to customize the content of emails for internal use, enhancing operational coordination.
Enhancing Communication Efficiency:
By configuring these email settings, administrators can streamline communication channels within the Platform, ensuring timely and relevant updates are shared with the appropriate teams. This organization-wide coordination aids in maintaining operational efficiency and responsiveness in your cybersecurity efforts.