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The platform provides you with real-time updates of the progress of each issue that has been exported to ServiceNow. You can find a ServiceNow Ticket dialog to the top right-hand corner of the corresponding Issue interface in PrismPlatform, which displays the current status of the ServiceNow ticket.
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When a ticked is closed or reopened in ServiceNow, a comment is added to Prism’s the platform’s respective vulnerability, so you are able to track for auditing and remediation purposes. For example, the comment will refer to the issue being set as remediated via ServiceNow.
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