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Access SLA Settings:
Navigate to 'Company' on the Menu.
Enable SLAs:
Activate SLAs for your company by toggling the ‘Enable SLA timelines’ slider.
Customize SLA Timelines:
Prism The Platform provides default SLA timelines. Adjust these for each risk category using the + or – icons.
Email Notification Settings:
Opt for email reminders by enabling the ‘Email reminders’ slider.
Notifications are sent for issues:
Five days before the deadline.
On the day they reach their SLA.
Ten days post the SLA deadline for remediation.
Save Changes:
Confirm your settings by clicking ‘Save Changes’.
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