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Optionally, attachments such as scree screen grabs or other files can also be uploaded.
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Once an initial request has been raised and an automated email received, further updates can be made to the request (such as additional screengrabs screen grabs or comments) using the Online Support Portal. Any requests or comments from our Support Team can also be viewed via the portal.
The automated email, an example of which is given below, contains a link to the Online Support Portal:
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By replying to the automated email (received after submitting a request), users can also update the request .with further information or to respond to instructions/queries from our Support Team
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NOTE: Please ensure any email replies are inserted above the line, as instructed in the automated email. As shown below: |
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