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Clients now have the ability to customise the Service Level Agreement (SLA) reminder emails sent from Prismthe platform. This enhancement comes as a response to feedback for more flexible SLA management options. Users can set their own timeframes for reminders and modify the email language to align with their organisational culture.
As a user, you have the ability to customise your remediation chase emails sent from Prismthe platform. This includes adjusting the number of days for the SLA, setting conditions, and modifying the email language. As the SLA deadline approaches, you can escalate the tone of the emails to prompt quicker remediation.
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