The Platform enables the establishment of company-wide remediation SLAs for any issue, providing a structured approach to monitoring and managing your remediation efforts. Setting SLAs helps in assessing the timeliness of issue resolutions and compliance with set standards.

Steps to Set SLAs:

1. Access SLA Settings:

   • Navigate to 'Company' on the Menu.

2. Enable SLAs:

   • Activate SLAs for your company by toggling the ‘Enable SLA timelines’ slider.

3. Customize SLA Timelines:

   • Prism provides default SLA timelines. Adjust these for each risk category using the + or – icons.

4. Email Notification Settings:

   • Opt for email reminders by enabling the ‘Email reminders’ slider.

   • Notifications are sent for issues:

     • Five days before the deadline.

     • On the day they reach their SLA.

     • Ten days post the SLA deadline for remediation.

5. Save Changes:

   • Confirm your settings by clicking ‘Save Changes’.

Monitoring SLAs:

• Visibility: View SLAs in action via the Phases or Issues interfaces under Results.

• SLA Status Indicators:

  • Hover over SLA status bars for detailed timeline and duration information.

  • A red status bar indicates exceeded SLA deadlines.

  • An orange status bar shows remaining days for remediation.

Filtering by SLA:

• SLA-Based Filtering: Use the Issues Interface for SLA filtering.

• Filter Categories:

  • On Track: Issues within agreed remediation timelines.

  • Warning: Issues with 5 days remaining until the SLA deadline.

  • Expired: Issues past their remediation timeline.

Efficient Remediation Management:

By setting and monitoring SLAs on the Platform, you gain valuable insights into your remediation process, ensuring timely issue resolution and adherence to agreed standards.

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