Tenant Overview - Settings - Email Settings

Owned by Jonathan Bellard
Last updated: Feb 29, 2024

Configuring Email Notifications in Platform Settings

The Email Settings feature within the Tenant Overview allows administrators to customize and manage email notifications for various operational activities within your Platform instance. By specifying default mailing lists, you ensure that critical updates and communications are efficiently relayed to the relevant teams or departments.

Tenant Overview access is reserved for security providers only to assist them in servicing their clients.

Setting Up Default Emails:

Administrators can assign default email addresses to receive notifications for specific updates and approvals within the Platform. Supported notifications include:

  • Managed Services/SOC QA Updates: Notifies for every Scan QA update.

  • Project Management Testing QA Updates: Alerts for each Phase QA update.

  • Penetration Testing Report Release/Approvals: Sent when a Penetration Test is ready for approval or tagged in QA updates.

  • Managed Services Scan Release/Approvals: Issued whenever an MVS scan is ready for approval or tagged in QA updates.

  • Sales Personnel Questionnaire Updates: Dispatched whenever a Questionnaire is submitted.

  • 1st Line Prism Platform Support: Linked to the Help Centre to provide first-line support to your clients.

Configuring Internal Domain:

  • Internal Email Domain: Specify your organization's internal domain to distinguish which emails are intended for internal recipients. This setting helps tailor the content of emails to include more detailed client information for operational support.

Please Note: Ensure to use your internal staff's email domain and not client-facing domains, as these notifications may contain sensitive operational details.

Steps to Configure Email Settings:

  1. Navigate to Email Settings:

    • Access Email Settings from the Settings submenu within the Tenant Overview sidebar menu.

  2. Apply Default Mailing Lists:

    • Enter the email address for each category to designate recipients for specific types of notifications.

  3. Set Internal Domain:

    • Define your internal domain to customize the content of emails for internal use, enhancing operational coordination.

Enhancing Communication Efficiency:

By configuring these email settings, administrators can streamline communication channels within the Platform, ensuring timely and relevant updates are shared with the appropriate teams. This organization-wide coordination aids in maintaining operational efficiency and responsiveness in your cybersecurity efforts.