You can set The Platform enables the establishment of company-wide remediation service level agreements ( SLAs ) for any issue within Prism. This enables you to measure the progress of your remediation efforts against agreed SLAs, such as how quickly issues are being fixed, or whether any issues are non-compliant.
How to Set SLAs
Step 1: To set and manage SLAs, navigate to Company , providing a structured approach to monitoring and managing your remediation efforts. Setting SLAs helps in assessing the timeliness of issue resolutions and compliance with set standards.
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Steps to Set SLAs:
Access SLA Settings:
Navigate to 'Company' on the Menu.
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Enable SLAs:
Activate SLAs for your company by
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toggling the ‘Enable SLA timelines’ slider.
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Customize SLA Timelines:
Prism
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provides default SLA timelines.
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Adjust these for each risk category using the + or – icons
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.
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Email Notification Settings:
Opt for email reminders by enabling the ‘Email reminders’ slider.
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Notifications are sent for issues:
Five days before the deadline.
On the day
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they reach their SLA.
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Ten days post the SLA deadline for remediation.
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Save Changes:
Confirm your settings by clicking ‘Save Changes’.
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Monitoring SLAs:
Visibility: View SLAs in action via the Phases or Issues interfaces
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under Results
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.
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SLA Status Indicators:
Hover over SLA status bars
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for detailed timeline and duration information.
A red status bar indicates
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exceeded SLA deadlines.
An orange status bar
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Filter by SLA
You can also filter by SLA on the Issues Interface.
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shows remaining days for remediation.
Filtering by SLA:
SLA-Based Filtering: Use the Issues Interface for SLA filtering.
Filter Categories:
On Track: Issues
within
agreed remediation timelines.
Warning: Issues
with 5 days remaining until
the SLA deadline.
Expired: Issues
past their
remediation timeline.
Efficient Remediation Management:
By setting and monitoring SLAs on the Platform, you gain valuable insights into your remediation process, ensuring timely issue resolution and adherence to agreed standards.
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Setting Project Level Remediation SLAs
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