Error: "The email has already been taken"

In some circumstances, a user account can be disabled (rather than deleted) in the Platform.

Disabled user accounts do not appear in the default list of users in the Users page.

If a user attempts to add a new user with the same email address as a disabled user account, the Platform will generate the following error:

Open

If you are experiencing this error, please check if an account using that email address already exists but is disabled.

Follow this article for further information on how to view and re-enabled Disabled User Accounts

Add & Manage User Accounts