Disabled User Accounts
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This article describes how to re-enable user accounts that have been previously disabled in the Platform.
Overview
The Platform allows for user accounts to be disabled to prevent users from logging in to the Platform. When a user account is disabled (not deleted), all details remain stored in the Platform’s database for later use
User management is only available for users that have the necessary user management permissions for their role. If you’re Platform interface does not include the Users menu option, your role does not permit user management capability - please contact your Platform administrator(s)
Viewing Disabled User Accounts
In the Users page, check the “Show Disabled” tick-box from the “Filter” drop-down and click “Apply”:
The Users page then update to display all user accounts including Disabled users which are highlighted with a grey background:
Re-enabling Disabled User Accounts
Once the disabled user account has been identified, use the ellipsis/three-dots button for the relevant user account and choose “Enable User”.
Confirm the action in the pop-up window and the account will be re-enabled. The user associated with this account will now be able to log in to the Platform
