You can let your consultant know you have remediated an issue straight from the platform. Even if we don’t handle your re-tests, this is a useful way of keeping track of your remediation efforts.
Follow the steps below to mark an issue as remediated:
Please note (MVS only): For issues that have been reported in multiple scans, Prism will close off all other instances of the issue historically.
Step 1: Go to the Issues interface, which is under Results on the menu.
Step 2: Select which issue you would like to mark as remediated from the table.
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Marking Issues as Remediated: Streamlining Your Remediation Tracking
The Platform enables you to directly inform your consultant and efficiently track your remediation efforts by marking issues as remediated. This feature is valuable for maintaining an organized approach to remediation management, even if re-tests are not conducted through the Platform.
Steps to Mark an Issue as Remediated:
Accessing the Issues Interface:
Navigate to the 'Issues' interface, located under 'Results' in the menu.
Selecting the Issue:
From the list, choose the issue you wish to mark as remediated.
Initiating Remediation Status:
Under 'Affected Hosts', click the ‘three dots’ button on the right-hand side.
Step 4: Click ‘Remediated…’.
Step 5: Type a message into the comment box to summarise how you have remediated the issue. You can also add attachments.
Step 6: Click ‘Save comment’.
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Marking as Remediated:
Select ‘Remediated…’ from the options.
Adding Details:
Enter a summary of your remediation steps in the comment box. Attachments can be added for further clarification.
Saving the Comment:
Click ‘Save comment’ to finalize the update.
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Please Note (MVS only): For issues reported in multiple scans, the Platform will close off all other instances of the issue historically. |
Bulk Status Change:
The Platform also allows for changing the statuses of multiple issues simultaneously. Learn more about this feature here.
Enhance Your Remediation Process
By utilizing the Platform’s feature to mark issues as remediated, you can keep a precise and up-to-date record of your remediation activities. This functionality not only aids in effective communication with consultants but also helps in maintaining a comprehensive overview of your cybersecurity efforts.