Adding Comments to Issues

Enhancing Collaboration with Issue Comments on the Platform

The Platform facilitates streamlined communication among team members, vendors, and third parties through the feature of adding comments to Issues. This function is ideal for requesting updates on remediation, seeking additional information from testers, or involving third parties in direct discussions with vendors.

Steps to Add Comments to an Issue:

1. Access Issues Interface: Navigate to the Issues section found under Results in the menu.

2. Select an Issue: Choose the relevant issue from the displayed table.

3. Enter Your Comment: Type your message into the comment box located in the top right-hand corner. Attach any relevant files if necessary.

4. Mention Users or Tag Leads:

   • Use the ‘Mention users’ drop-down to directly address specific users.

   • Check the ‘Tag project lead’ box to loop in the project lead.

5. Save and Notify: Click ‘Save Comment’. An email notification will be sent to any mentioned users or tagged project lead.

By utilizing the comment feature on the Platform, you can effectively streamline communication related to issue management, ensuring all relevant parties are kept informed and can collaborate efficiently.